Accessibility Statement for TinniSoothe

Last Updated: March 2026

Our Commitment

At TinniSoothe, we believe that relief from tinnitus should be accessible to everyone. We are committed to ensuring our digital presence is inclusive and easy to use, regardless of ability or assistive technology. We are currently working to ensure that tinnisoothe.com conforms to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standards.

How We Support Accessibility

We have taken the following steps to ensure our site meets the highest standards of "Your Money or Your Life" (YMYL) credibility:

  • Visual Clarity: We use high-contrast text ratios (minimum 4.5:1) to ensure our medical information and product guides are readable for users with low vision.

  • Keyboard Navigation: Our site is designed to be fully navigable without a mouse, ensuring that users with motor impairments can access our store and support pages.

  • Mobile Usability: We have optimised our touch targets to meet the WCAG 2.2 minimum of 24x24 pixels to prevent "miss-taps" on mobile devices.

  • No-Friction Checkout: We have streamlined our payment and contact forms to avoid redundant data entry, supporting users with cognitive disabilities.

Current Status

We are in a "continuous improvement" phase. While we strive for 100% compliance, we recognise that some legacy areas of the site may still be undergoing optimisation. We are specifically focused on refining our Interaction to Next Paint (INP) scores to ensure a snappy, responsive experience for all.

Feedback & Contact

We welcome your feedback. If you encounter any barriers or have suggestions on how we can improve your experience, please reach out to our team:

  • Email: support@tinnisoothe.com

  • Response Time: We aim to respond to all accessibility-related inquiries within 2 business days.