30-Day Money-Back Guarantee Policy & Process

At TinniSoothe, we want you to be completely satisfied with your purchase. If you purchased your device directly from tinnisoothe.com and it does not provide the relief you were hoping for, or you are not satisfied with your order, we offer a 30-day money-back guarantee, subject to the terms and conditions below.

Where did you purchase your TinniSoothe?

Purchased directly from TinniSoothe: The returns process below applies only to devices purchased online at tinnisoothe.com.

Purchased from Boots, in-store or online: Please arrange your return or refund directly with Boots Hearingcare. Contact the store where you purchased your device or the Boots Hearingcare customer care team. Please do not use the TinniSoothe returns portal or send your device to TinniSoothe for a Boots return or refund.

Purchased from another retailer, such as Amazon: Please contact that retailer directly about returns and refunds. Their terms and returns process apply, and TinniSoothe cannot process a return or refund for a purchase made through another retailer.

For technical help with your TinniSoothe, wherever you purchased it, visit Help & Support.

Before returning a direct purchase

• Returns condition: If you return TinniSoothe to us with damaged or missing parts, we reserve the right to reduce the refund amount appropriately. The complete set of items received as new includes the TinniSoothe® module, TinniSoothe® docking cradle, 2 × lanyards, 1 × lanyard clip, 1 × clothing clip, grey TS pouch and USB-A to USB-C cable.
• Unauthorised returns: We are unable to process returns which have not correctly followed the process below.

Start a return for a direct TinniSoothe purchase

1. If your device is eligible for return within our 30-day money-back guarantee, visit our Returns Centre to request a Return Authorisation Code. This Returns Centre is for devices purchased directly from tinnisoothe.com. For a Boots purchase, please arrange your return directly with Boots Hearingcare instead.
2. You will receive an email with an authorisation code, a return address and a returns document to print out and complete. Include the completed document in the package and send the parcel using a tracked courier service. We cannot accept responsibility for damaged or missing parcels. Customers are responsible for the cost of return shipping and must retain proof of postage until the refund is processed. If there is a delivery issue with your returned parcel, it is your responsibility to follow up with your courier company.
3. Subject to your return being received fully boxed, in working order and in undamaged condition, your refund will be processed within 7–10 working days of receipt.

Questions about your return?

For questions about a purchase made directly from TinniSoothe or an existing return request, please complete the form on our Help & Support page. Include your order number and Return Authorisation Code, if you have one, so we can help with your enquiry.

For returns or refund questions about a Boots purchase or a purchase from another retailer, please contact the retailer you purchased from directly.