We’re here to help if something is not right.

helP & support

Get help with setting up and using your TinniSoothe, or troubleshooting a problem.

For 30-day returns, warranty support or repairs, choose the relevant option below.

How can we help?

Choose the option that best matches what you need.

User guides

Find instructions for setting up your TinniSoothe and using it day to day.

View user guides

Quick Start and Troubleshooting

Get started with your TinniSoothe and find solutions to common sound, docking and charging problems.

View quick start and troubleshooting

Returns & refunds

Want to return your TinniSoothe? The next step depends on where you bought it.

View return options

Warranty support

Think your device has developed a fault? Find out about warranty support.

View warranty support

Repairs outside warranty

Explore the repair options if your TinniSoothe is outside its warranty.

View repair options

Where did you buy your TinniSoothe?

Follow the return route for the retailer you purchased from.

Purchased directly from TinniSoothe

If you ordered from tinnisoothe.com, use our online returns portal to request a return under our 30-day money-back guarantee.

The portal will guide you through the return request and next steps.

Start a TinniSoothe return

Purchased from Boots

Please arrange your return or refund directly with Boots Hearingcare.

Contact the store where you bought your TinniSoothe, or the Boots Hearingcare customer care team. They can explain the return process for your purchase.

Contact Boots Hearingcare

General support

Have another question or need to contact us? Complete the form below and we’ll get back to you.

Winner - 2025 Hearing
Technology Innovator

Class 1 Medical device

Independently Assessed
by Tinnitus UK

Made in Britain

30-Day Money Back
Guarantee