We’re here to help if something is not right.
RETURNS & other help
You can return TinniSoothe within 30 days of receiving your order if it is not right for you.
To start a return, make a warranty claim, request a repair or get help with another product issue, please choose the relevant option below.
How Can We Help?
Choose the option below that best matches what you need. If you are having a problem with your TinniSoothe, we recommend starting with troubleshooting first.
Start here
Troubleshooting
Work through the most common setup, sound, docking and charging issues before contacting support.
Setup guide
Online Instructions
View the online user guide, including setup instructions and everyday use guidance.
Returns
30-Day Money-Back Guarantee
If TinniSoothe is not the right fit for you, start a return through our 30-day money-back guarantee.
Warranty support
Think There’s A Fault?
If you think your device may have developed a fault, check the repair and warranty options.
Repairs
Issue Outside Warranty?
For issues outside the standard warranty route, you can review the repair options available.
Winner - 2025 Hearing
Technology Innovator
Class 1 Medical device
Independently Assessed
by Tinnitus UK
Made in Britain
30-Day Money Back
Guarantee