RETURNS / Warranty claims / repairs

We aim to provide great customer service and want to make things really easy. If in doubt, just email us at support@tinnisoothe.com

Please read from the options below and select the most appropriate so that we can guide you through the relevant process:

30-Day Money Back Guarantee Return

Use this option if you bought from this website, but have changed your mind. Click to return your device for a refund within the 30-Day Money Back Guarantee period.

I need some help using my device

Use this option if you are simply having a problem setting up or using your TinniSoothe device.
We’re here to help!

I think there is a fault with my device

Use this option if you have received your device and think it is faulty, or if you believe it has developed a fault within the 1-year Warranty period.

Any issue outside of the 1 year warranty

We can support you with repairs and other troubleshooting beyond the 1-year Warranty period. Please let us know your issue and we will help you find a solution.

For any Troubleshooting tips or to watch our Quick Start Video…

Go to Troubleshooting

If you have lost your Instructions For Use booklet, you can always see the latest IFUs online here. Should you need a replacement booklet, please email us at support@tinnisoothe.com,

Online Instructions For Use

TinniSoothe: Recognised by those who matter…

Registered as a Class 1 medical device

Patent protected

Manufactured with care

Reviewed independently