Quick Start video & TROUBLESHOOTING

It is possible that either the module is not on, or the volume is too low to hear.

As you look at the module, try repeatedly clicking the top left button about 10 times to see if the volume increases. If still no sound, try holding down that same button for 2 seconds to see if the module switches on.

Further Resolution Steps

You can also try a factory reset by following these steps:

1) charge the module in the docking cradle for 30 minutes

2) if the docking cradle LED light is red, go straight to step 4

3) if the docking cradle LED light is not red, press the middle button on the dock so it goes red (MUTED)

4) take out the module from the dock

5) perform a factory reset by holding down the bottom two buttons for about five seconds, until they flash red six times

6) release both buttons and try to restart the module by holding down the ON switch for 2 seconds

NOTE - you can also follow this simple video demonstration - https://drive.google.com/file/d/15gWXqJfFL5Ue9DXztJ2t0XocDMU1CCJJ/view?usp=drive_link

If the factory reset makes no difference, then please email us at support@tinnisoothe.com

IMPORTANT NOTE: if the docking cradle has become unresponsive (eg LED light won’t change colour, volume buttons no longer working, mute function disabled) it is possible the safety fuse has tripped in the docking cradle. In this situation, turn the power off and notify support@tinnisoothe.com straight away. Do NOT try to charge the wearable module direct from a USB cable, in case a faut or short circuit has developed

Resolution steps:

1) check there is power supply to the docking cradle. The green LED light should be on before the module is inserted

2) carefully re-insert the module so that it engages with the USB connector and clicks into place. The LED light should now turn from green to either red (muted) or blue (playing)

3) If the LED is red (mute mode), press the middle button on the docking cradle and the light should turn blue.

4) Press the right hand button (Volume Up) on the docking cradle until you can hear white noise.

When you dock the module, the device enters night-time mode. When you remove the module from the dock, it reverts to daytime mode.

Resolution steps:

1) Place the module in the docking cradle.

2) Ensure the docking cradle LED is blue (playing). If it is red (mute mode) , press the middle button on the docking cradle so that it tuns blue.

3) Remove the module from the docking station.

4) If you do not hear white noise, press the top left button on the module as you look at it. Click this 'Volume Up' button incrementally (don't hold it down) until you hear some white noise. There are 60 volume steps, so you may need to press it several times until you hear some sound.

If this still doesn’t work, refer to the factory reset option in the section above (“There is no sound from the wearable module”)

If you notice any unexpected behaviour from your TinniSoothe device, such as the docking cradle becoming unresponsive, or the LED light flashing randomly on it, please power off both the module and the docking station and email support@tinnisoothe.com straight away.